Refund policy

At Danlght, we want you to be satisfied with your lighting purchase. This Returns & Refunds Policy explains our return eligibility requirements, return process, refund timing, and procedures for damaged or defective items.

30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must be:

  • Unused, uninstalled, and in the same condition in which it was received.
  • Free from installation marks, scratches, modifications, wiring alterations, or other customer-caused damage.
  • Returned in its original packaging with all parts, accessories, hardware, and manuals included.
  • Accompanied by the original receipt, order number, or other proof of purchase.

Items marked as Final Sale and custom-made or personalized items are not eligible for return unless they arrive damaged, defective, or incorrect.

Return Process

  1. Request a Return: Contact us at info@danlght.com within 30 calendar days of delivery. Please include your order number, the item you wish to return, and the reason for the return.
  2. Receive Return Authorization: Once your return request has been reviewed and approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Return: Carefully package the product in its original packaging and include all parts, accessories, hardware, and manuals. Please include or clearly reference your RMA number with the return.
  4. Ship Your Return: Unless the item is damaged, defective, or incorrect due to our error, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment until your refund has been completed.

Please do not send a return without first contacting us and receiving return authorization, as unauthorized returns may delay processing.

Return Address

Approved returns should be sent to:

Danlght LLC
2000 Powell St Ste 1000
Emeryville, CA 94608
United States

Please contact us before shipping your return so that we can confirm your return eligibility and provide the appropriate RMA information.

Return Shipping Costs

For standard eligible returns, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

If you receive an incorrect, damaged, or defective item and your claim is approved, Danlght will cover the reasonable return shipping costs or provide other appropriate return instructions at no additional cost to you.

No Restocking Fee

We do not charge a restocking fee for eligible returns. The restocking fee is $0.00.

Refunds

Once your returned item is received, we will inspect it and notify you by email regarding the status of your refund.

If the return is approved, the refund will be issued to your original payment method within 7-10 business days after inspection. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If a returned item does not meet the eligibility requirements described in this policy, we may contact you before determining the appropriate resolution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@danlght.com within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photographs of the item and the affected area.
  • Photographs of the shipping packaging when applicable.
  • A brief description of the issue.

After reviewing the claim, we will provide an appropriate resolution, which may include replacement parts, a replacement item, or a full refund. If a return is required for an approved damaged, defective, or incorrect item, Danlght will cover the return shipping cost.

Please do not install, wire, modify, discard, or attempt to repair a damaged or defective item before contacting us, as doing so may affect our ability to review the claim.

Exchanges

We currently process exchanges primarily for items that arrive damaged, defective, or incorrect. If you need a replacement for the same item, please contact us at info@danlght.com.

For other eligible returns, you may return the original item in accordance with this policy and place a new order separately.

Non-Returnable Items

The following items are not eligible for return unless required by applicable law or unless they arrive damaged, defective, or incorrect:

  • Gift cards.
  • Final Sale items.
  • Custom-made or personalized items.
  • Items that have been installed, wired, modified, altered, or damaged after delivery.
  • Items missing original parts, accessories, hardware, manuals, or packaging.
  • Items returned more than 30 calendar days after delivery.

Contact Us

If you have questions about this Returns & Refunds Policy or would like to request a return, please contact us:

Business Name: Danlght LLC
Email: info@danlght.com
Phone: +1 (949) 709-6384
Address: 2000 Powell St Ste 1000, Emeryville, CA 94608, United States
Business Hours: Monday-Friday, 9:00 AM-6:00 PM Pacific Time