Shipping policy
At Danlght LLC, we are committed to delivering your lighting fixtures safely and efficiently. This Shipping Policy explains our shipping coverage, processing times, estimated delivery times, shipping costs, tracking, and other delivery conditions.
Shipping Locations
We currently ship to eligible addresses throughout the United States, including all 50 U.S. states.
Free standard shipping is available to customers in the contiguous United States, Alaska, and Hawaii.
We do not currently offer international shipping.
Order Processing Time
Orders are typically processed and prepared for shipment within 1-3 business days, Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During peak shopping periods, promotional events, severe weather, or other circumstances outside our reasonable control, processing may occasionally require additional time.
Shipping Methods & Estimated Delivery Times
After your order has been processed, estimated standard transit time is:
- Standard Shipping: 5-10 business days.
Estimated total delivery time is generally 6-13 business days from the date your order is placed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier delays, severe weather, peak shipping periods, transportation disruptions, remote delivery locations, address issues, or other circumstances outside our reasonable control.
Free Standard Shipping
Danlght LLC provides free standard shipping on all eligible orders delivered within the United States, including Alaska and Hawaii.
There is:
- No minimum purchase requirement.
- No standard shipping charge based on order value.
- No additional standard shipping charge based on package weight or dimensions.
Any optional expedited or special delivery service, if offered at checkout, may be subject to additional charges that will be clearly displayed before payment.
Shipping Carriers
Orders may be shipped through carriers such as UPS, FedEx, USPS, or other appropriate shipping providers depending on the destination, product size, package requirements, and delivery conditions.
Signature Requirement for High-Value Orders
For added delivery security, orders with a total value of $300 USD or more may require a signature upon delivery.
The carrier may require an authorized recipient to be present at the delivery address to sign for the package. If no one is available at the time of delivery, the carrier may make another delivery attempt or provide instructions for pickup or redelivery.
This requirement helps protect high-value lighting shipments and confirm successful delivery.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.
Please allow up to 24-48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Shipping to Alaska and Hawaii
We provide free standard shipping to eligible addresses in Alaska and Hawaii.
Orders shipped to certain remote locations in Alaska or Hawaii may require additional transit time due to carrier routing, transportation availability, or geographic conditions. Standard shipping remains free for eligible orders.
International Shipping
Danlght LLC does not currently offer international shipping. Orders can only be delivered to eligible addresses within the United States.
Shipping Address Accuracy
Please review your shipping address carefully before completing your order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an address error after placing your order, please contact us as soon as possible at info@danlght.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
If a package becomes undeliverable or is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for actual re-shipping costs where applicable.
Damaged Shipments
If your lighting fixture arrives damaged, please contact us at info@danlght.com within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photographs of the damaged item.
- Photographs showing the affected area.
- Photographs of the shipping carton and packaging when applicable.
Once the issue has been reviewed and confirmed, Danlght LLC will provide an appropriate resolution, which may include replacement parts, a replacement item, or a refund at no additional cost to you.
If a return is required for an approved damaged or defective shipment, Danlght LLC will cover the applicable return shipping cost.
Please do not install, wire, modify, repair, or discard a damaged item or its packaging before contacting us, as this information may be required to review the shipping claim.
Lost Shipments
If your tracking information indicates that your package has been delivered but you have not received it, please first check the delivery area, household members, neighbors, building management, and the carrier's delivery details.
If you are still unable to locate the package, contact us at info@danlght.com with your order number and tracking information. We will assist you in reviewing the shipment and, where appropriate, opening a claim with the carrier.
Refused or Undeliverable Shipments
If a shipment is refused by the customer or becomes undeliverable because of an incorrect or incomplete address, failure to accept delivery, or another customer-related reason, the customer may be responsible for actual shipping costs incurred in returning or re-shipping the order.
This does not apply where the delivery problem is caused by an error on the part of Danlght LLC or the carrier.
Contact Us
If you have questions about this Shipping Policy or need assistance with an order, please contact us:
Business Name: Danlght LLC
Email: info@danlght.com
Phone: +1 (949) 709-6384
Address: 2000 Powell St Ste 1000, Emeryville, CA 94608
Business Hours: Monday-Friday, 9:00 AM-6:00 PM Pacific Time